The Core Rewards program ("Program") is operated by Lift & Shift Inc. (hereinafter referred to as “Lift & Shift”) on behalf of S.C. Johnson & Son, Inc. (“SCJ”, “Company”, "us", "our", or "we"). Because the success of the Program depends on members' trust and loyalty, we are committed to respecting the privacy of the Core Rewards program members. This Privacy Policy (the “Policy”) applies to all members of the Program and individuals authorized by a member.
The purpose of this Policy is to inform you of the measures we take to protect your personal information and the ways in which we collect, use, disclose and retain your information in order to operate the Program and for other purposes described below. “Personal information” is any information that can identify an individual or information about an identifiable individual, such as a member’s address, telephone number, or a member’s sales activity. (This Policy does not apply to aggregate information, which does not include name, contact information, or any other information that would allow a particular individual to be identified.)
This Privacy Policy tells you:
- What personal information we collect
- How we collect it
- How we use that information
- How to opt-out of promotional and marketing offers
- How we may share personal information
- How we protect your information
- How to access, verify and update your information
- How to reach us should you have any questions or concerns
When you become a member of the Program, or any time that you interact or do business with us, you agree to the terms of this Policy as updated from time to time. Whether you are new to the Program or a long-time member, please take the time to get to know and familiarize yourself with our privacy policies and practices as described in this Policy. We are constantly reviewing our policies and practices, taking into account changes to privacy laws and feedback from members. Amendments to this Policy will be posted on our website and we will take reasonable steps to communicate any material changes to members.
We will only use and disclose your personal information to fulfill the purposes for which it was collected or as otherwise identified in this Policy. Other uses of your personal information will only be undertaken after we have obtained your additional consent, or as may be required or permitted by law.
What personal information do we collect?
Because Lift & Shift operates the Program on behalf of SCJ, Lift & Shift collects personal information in connection with the operation of the Program. Some of that information is shared with SCJ as described below.
Lift & Shift collects personal information in order to manage the Program and allow for the accumulation and redemption of Credits. The following are examples of personal information that Lift & Shift collects:
- When you join the Program, identifying information, such as your name, mailing address, telephone number, email address and your employing company’s name.
- Your Social Security Number or other tax identifier for tax purposes
- When you visit the Program’s website, information about your usage such as the webpages viewed, frequency of visits, time spent on the site, and location information.
Whenever you make qualifying sales, information may be transferred to or from SCJ, such as:
- your email address;
- a description of the transaction for which the Credits were earned; and
- the number of Credits earned within the Program.
How do we collect personal information?
Lift & Shift will always collect your personal information by lawful means. Wherever possible, Lift & Shift will collect personal information directly from you, for example, when you join the Program or manage your account by visiting the Program’s website. Lift & Shift sometimes collects personal information through third party service providers and may collect personal information through social media pages and contests and/or promotions undertaken by SCJ. Lift & Shift uses Google Analytics for monitoring and tracking visitors’ behavior on the Program’s website and the information is processed in accordance with Google’s Privacy Policy, which we do not control and which may be amended from time to time.
Lift & Shift relies on you to update your profile as required and ensure that your contact information is accurate. On occasion, Lift & Shift may acquire additional data from trusted third parties who have the necessary consent to provide such information, in order to help better administer the Program and understand your interests and preferences. Generally, the information received from third parties is used to help update, expand and analyze the Program’s records.
How do we use your personal information?
We use your personal information to administer the Core Rewards program and enhance your experience as a member of the Program. This includes the management of member accounts to accurately record and update the Credits that you have accumulated in the Program through qualifying sales or that you have redeemed. We also use your personal information to better understand your preferences, needs, interests and usage in order to develop, enhance, and provide products and services that best meet your expectations, and to measure the success of the Program’s features, benefits and promotions.
In particular, we may collect, use and disclose your personal information for a number of purposes, including, but not limited to, the following:
- To contact and communicate with you, including via email and/or SMS;
- To verify your identity;
- To advise you of changes to the Program;
- For tax reporting purposes;
- To provide customer service, respond to and process redemption requests and address questions you may have about your account;
- To communicate offers about accumulation and redemption opportunities, benefits, products and services provided by the Core Rewards program;
- For information security;
- When conferring with SCJ regarding the Program;
- When done in compliance with this Policy;
- For marketing purposes where you have authorized marketing communications; and
- For quality assurance and record keeping purposes.
We will not collect, use or disclose personal information for other purposes without obtaining your further consent, except where authorized or required by law.
How to opt-out?
The Core Rewards program respects the privacy of its Members when promoting products or services. You may withdraw your consent to uses of your information that are beyond what is necessary for the administration of the Program. If you no longer wish to receive marketing offers, you may withdraw your consent by clicking on the “unsubscribe” link in our email communications to you via email. You may also withdraw your consent to receive SMS communications by responding to the SMS communications with “STOP.” You may also log into your Member account online and change your preferences. We will attempt to timely implement your requested change(s).
Members can also opt-out of receiving marketing and promotional communications in electronic, printed or verbal format by writing Lift & Shift at:
Core Rewards
PO Box 273
West Seneca, NY 14224
or
By email to rewards@scjprewards.com
The decision to opt-out of additional marketing communications does not affect a Member’s ability to earn or redeem Credits in the Core Rewards program. We may, however, still use your email address to provide information about your membership in the Program or your account status.
How do we share your personal information?
We recognize your concerns about the security of the personal information that you provide to us. As a general rule, we do not sell personal information about you to outside parties. Your information may be shared with other companies for the express purpose of administering the Program and delivering products or services to Members. To this end, your personal information will be transferred from SCJ to Lift & Shift and vice versa, in order to administer the Program. However, Lift & Shift does not share your Social Security Number or other tax identifier with SCJ.
Your personal information may be transferred to third-party service providers, including data processing and storage firms, that perform work or provide services in order to help us to manage and administer the Program. These service providers are contractually obligated to maintain confidentiality, safeguard all information provided to them, and use the information disclosed to them only for the purposes of the Program.
We may be required to disclose information about you:
- if required to do so by law, regulation or legal process (such as a court order or subpoena),
- in response to requests by government agencies, such as law enforcement authorities, or
- when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event of a sale or transfer of all or a portion of the business or assets (including in the event of a reorganization, dissolution or liquidation) of either SCJ (or its affiliates or subsidiaries) or Lift & Shift.
How do we protect your information?
We have appropriate safeguards (physical, technological and organizational) in place that are designed to keep your personal information safe and secure. Employees are trained on the importance of maintaining the security and confidentiality of personal information. Please note that while we use reasonable efforts to protect your personal information, we cannot guarantee the security of any information that is transmitted via the Internet.
Your personal information will only be collected, used and disclosed, and will only be retained as long as required to fulfill the purposes for which it was collected, or as may be required by law. Your personal information is retained in secure facilities, such as offices and data centers with restricted access. Electronic data is protected by technological means, such as firewalls, access controls and encryption, when appropriate.
We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. When a member's account has been inactive for seven (7) years, all personal information is destroyed, anonymized or otherwise disposed of using secure methods.
Your personal information may be transferred to a third-party service provider who provides services to us or on our behalf such as hosting, data management and storage services. We may, or any such third-party service provider may, use servers for such purposes which are located outside of the country in which you reside. Where your personal information is processed in a location outside of your country, the laws of that foreign jurisdiction may apply and privacy protection rights in that jurisdiction may be weaker than the protections afforded in the country in which you reside.
How can you find out what personal information we have?
You can access, verify and update your personal information directly online, as well as review your recent transaction history by logging in to your account on our website. You may also request access to this information by contacting our customer service center.
You may request that updates or corrections be made to your information in order to ensure that it remains complete and accurate.
Questions or Concerns?
If you have any questions regarding this privacy policy, you may contact Lift & Shift in writing or by email at:
Core Rewards
PO Box 273,
West Seneca, NY 14224
rewards@scjprewards.com
This Policy was last modified on August 1, 2022.